Delivery and returns

RETURNS POLICY

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We hope you love your Oda purchase as much as we do, but if something isn’t quite right, you can return any item bought from our website.

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UK RETURNS

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For UK orders, notify us by email, hello@odalondon.co.uk within 14 days of your purchase, if you wish to return your item for a refund or exchange. After receiving approval from Oda, we’ll send you a shipping label.Â

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INTERNATIONAL RETURNS

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Customers residing outside of the UK will be responsible for all costs associated with returning their order.Â

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Please note: We can’t be held responsible for overseas items that fail to reach their destination or are damaged in transit; therefore overseas customers may wish to send their parcel via a registered trackable service.Â

Parcels sent outside of the Uk need to travel with a customs declaration form please ensure that the parcel is declared as returns of goods to avoid incorrect tax/duties being applied to the parcel. Failure to do so may result in charges which will be deducted from the refundable amount.

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DENIED RETURNS

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The item must be unused and in the same condition that you received it with labels and in its original packaging.

Any returns which are returned outside of our return period, damaged, used, or unaccompanied by the original proof of purchase will not be accepted and will be returned to the customer.

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We reserve the right to refuse your return if the returned product is judged to be in unsaleable condition such as:

•The product is stained/damaged in a way that must have resulted from use.

•The product is returned with poor packaging so the product has been damaged in the return carriage.

•The product is washed.

•The product smells – due to, for example, perfume/pet/smoke.

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REFUNDS

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Once your returned item is received and inspected, you will be notified by email if your refund request has been approved.

Approved returns will be refunded by the original method of payment within 3 working days. Once processed, debit card/credit card refunds can take up to 5 working days to appear in your account.Â

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If an order is returned in full the refund will be issued minus original delivery charges and handling charge.Â

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If you need any further information, you can contact us by e-mail on hello@odalondon.co.ukÂ

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DELIVERY POLICY

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UK DELIVERY

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All orders within the UK are being sent via Royal Mail 48 with free shipping

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DELIVERY TIMES

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All orders are processed within 1-2 business days of receiving the order, provided that we receive due payment, clearance and stock availability. We operate Monday to Friday with the exception of UK public holidays.

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An order confirmation will be sent by email when your order is placed. If you have not received this confirmation within 24 hours please contact us on hello@odalondon.co.uk .

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Once your package is shipped we will send you a second email with a final confirmation and instructions on how to track and collect your package. When your order has been delivered to the nearest pickup point, you will be notified via the contact information provided in connection with your purchase.

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INTERNATIONAL OREDERS

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International orders are shipped with DHL or UPS and will be delivered within 5-10 business days.Â

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We are unable to redirect orders once items have been dispatched.

Delivery times are provided as guidelines only and issues such as payment authorization and destination customs clearance may cause delays. Please note that we are unable to deliver to post office boxes.

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CUSTOMS AND IMPORT FEES

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All international orders are shipped DDU (Delivery Duty Unpaid). We are in no way responsible for any delays in shipping, including local delivery errors or international customs issues. The receiver will be responsible for all taxes and customs duties. Overseas deliveries are subject to local import duties and taxes, which are in all cases payable by the customer upon receipt and may be affected by customs and excise delays. All ODA orders are shipped from the UK.

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UNCLAIMED PACKAGES

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If an order is declined, not picked up, or not acknowledged within the designated time period and this results in the order being sent back to our warehouse, ODA will refund the order and charge a fee of 30£ deducted towards shipping and handling fees.

If an order is returned to us due to failure to pay the required customs/ taxes for the order, ODA will charge the amount the customs that the country in question charges us, the amount for this can vary.

If you have any questions about this or would like for us to send a receipt to you stating the customs charges, please contact our Customer Service Team at hello@odalondon.co.uk . If you have any questions or issues about the customs charges, please contact your local customs office to resolve the situation.

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GOODS DAMAGED IN TRANSIT

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ODA ensures all packages sent out are quality-checked and damage-free when leaving our warehouse. Any damage that occurred in transit that is visible before the package has been opened should be reported to us immediately.